Refund Policy

Effective Date: May 6, 2026 | Last Updated: May 6, 2026

1. About This Policy

At Green Lantern Pizza, we are committed to delivering high-quality food and an exceptional customer experience with every order. We understand that issues can occasionally arise, and we want to make sure that our customers feel confident and protected when ordering from us. This Refund Policy outlines the terms and conditions under which refunds, replacements, partial credits, and cancellations are processed.

This policy is governed by applicable United States consumer protection laws, including guidelines established by the Federal Trade Commission (FTC) Act. For customers located in California, additional rights may apply under the California Consumer Privacy Act (CCPA/CPRA) and California state consumer protection statutes.

By placing an order with Green Lantern Pizza — whether online, by phone, or through a third-party delivery platform — you agree to the terms set forth in this Refund Policy.

2. Contact Information for Refund Requests

Before detailing our refund procedures, please note that all refund-related inquiries should be directed to us using the following contact details:

3. Eligibility Conditions for Refunds

Green Lantern Pizza will consider refund requests under the following circumstances. A refund or replacement may be issued if:

• Your order was incorrect — meaning you received items different from what you ordered.
• Your order arrived in an unsatisfactory condition — for example, food that was significantly damaged, spoiled, or unfit for consumption upon delivery.
• Your order was not delivered within a reasonable timeframe and was confirmed lost or undelivered by our records or delivery partner.
• You were charged incorrectly — including duplicate charges, overcharges, or unauthorized transactions.
• A confirmed technical error occurred during checkout that resulted in an unintended or duplicate order.
• Items ordered were unavailable, and a suitable substitution was not offered or accepted.

Refunds are evaluated on a case-by-case basis. Green Lantern Pizza reserves the right to verify claims before issuing any refund or credit. Providing photo evidence or order confirmation details will help expedite your request.

4. Non-Refundable Items and Services

The following items and circumstances are generally not eligible for a refund:

• Orders where the customer simply changed their mind after the order was prepared or dispatched.
• Food items that were consumed in full or in part without a legitimate quality complaint being raised at the time of consumption.
• Delivery fees and service charges, once the delivery has been completed or attempted.
• Orders that were customized at the customer's specific request and prepared accordingly (e.g., special dietary adjustments, extra toppings, specific sauces).
• Promotional items, discounted menu items, or items purchased using coupon codes or special offers, unless the item was defective or incorrect.
• Delays caused by circumstances beyond our control, such as severe weather, traffic conditions, or third-party delivery service delays.
• Orders placed through third-party platforms (such as DoorDash, Uber Eats, or Grubhub) that are subject to those platforms' own refund policies.

5. Timeframes for Refund Requests

To be eligible for a refund, customers must submit their refund request within the following timeframes:

Requests submitted after these timeframes may not be eligible for a refund. We encourage all customers to inspect their orders upon receipt and contact us promptly if any issues are identified.

6. How to Request a Refund — Step-by-Step

Follow the steps below to submit a refund request with Green Lantern Pizza:

1. Step 1 — Gather Your Order Information: Locate your order confirmation number, the date and time of your order, and the items involved in your complaint. If applicable, take photos of the incorrect or damaged food items.
2. Step 2 — Contact Our Customer Support Team: Reach out to us via email at [email protected] or visit greenlaternpizza-eat.rest. Include your full name, order number, contact information, a description of the issue, and any supporting photos or documentation.
3. Step 3 — Review by Our Team: Our customer support team will review your request and may follow up with additional questions or requests for clarification. Please allow up to 1–2 business days for an initial response.
4. Step 4 — Resolution Decision: Once your claim has been reviewed, we will notify you of our decision. If your refund is approved, we will inform you of the refund amount and the method through which the refund will be processed.
5. Step 5 — Refund Processed: Approved refunds will be processed according to the timelines listed in Section 7 of this policy. You will receive a confirmation once the refund has been issued.

7. Refund Processing Times by Payment Method

Once a refund has been approved, the time it takes for the funds to be returned to you depends on your original payment method:

Please note that Green Lantern Pizza does not control processing times on the part of your bank or payment provider. If you have not received your refund within the stated timeframe, we recommend contacting your financial institution directly.

8. Partial Refunds

In certain situations, Green Lantern Pizza may issue a partial refund rather than a full refund. Partial refunds may apply when:

• Only one or a few items in a multi-item order were incorrect, missing, or unsatisfactory, while the remainder of the order was fulfilled correctly.
• The food quality issue affected only a portion of the order.
• A discount, coupon, or promotional offer was applied to the original order, affecting the refundable amount.
• The customer has already consumed a portion of the order before raising a complaint.
• There is a shared responsibility for the issue (for example, a delivery delay partially attributable to customer-provided incorrect address information).

In all partial refund cases, our customer support team will clearly communicate the refund amount and the reasoning behind the partial determination prior to processing.

9. Exchange Policy

Due to the perishable nature of food products, Green Lantern Pizza does not offer traditional item-for-item exchanges in the same manner as a retail store. However, we are committed to making things right for our customers. If you received an incorrect item, we may offer the following remedies at our discretion:

• Replacement Order: We may offer to prepare and deliver the correct item at no additional charge, subject to availability and delivery area constraints.
• Store Credit: A credit equivalent to the value of the affected item(s) may be applied to your account for use on a future order.
• Full or Partial Refund: As outlined in this policy, a monetary refund may be issued if a replacement or credit is not feasible.

Replacement orders are subject to standard preparation and delivery times. We reserve the right to determine the most appropriate resolution based on the specific circumstances of each case.

10. Cancellation Policy

Order cancellations are subject to the following conditions:

10.1 Cancellations Before Preparation Begins

If you wish to cancel your order, please contact us immediately after placing it. Orders that have not yet entered the preparation stage may be cancelled for a full refund. Given the fast pace of food preparation, there is typically a very short window — approximately 5 minutes or less — in which a cancellation can be processed before preparation begins.

10.2 Cancellations After Preparation Has Begun

Once an order has entered the preparation stage, cancellations may not be possible, or may only be eligible for a partial refund or store credit, depending on how far along the order is in the preparation or delivery process.

10.3 Cancellations After Dispatch

Orders that have already been dispatched for delivery cannot be cancelled. If you experience a problem with a delivered order, please refer to the refund eligibility section above.

10.4 How to Cancel an Order

To request a cancellation, please contact us immediately at [email protected] or through our website at greenlaternpizza-eat.rest. Include your order number and the reason for cancellation in your message.

11. Dispute Resolution Process

Green Lantern Pizza is dedicated to resolving all customer concerns fairly and efficiently. If you are dissatisfied with the outcome of a refund request, we encourage the following dispute resolution process:

11.1 Internal Review

If your initial refund request was denied or you disagree with the resolution offered, you may request an internal review by emailing [email protected] with the subject line "Refund Dispute — [Your Order Number]". Please include a detailed explanation of why you believe the original decision was incorrect, along with any additional supporting evidence.

11.2 Good Faith Negotiation

We are committed to resolving disputes through good faith communication. Our team will make every reasonable effort to reach a mutually satisfactory solution within 5–7 business days of receiving your dispute request.

11.3 Third-Party Mediation

If an internal resolution cannot be reached, both parties may agree to engage a neutral third-party mediator to assist in resolving the dispute. Any mediation costs shall be shared equally unless otherwise agreed.

11.4 Consumer Protection Agencies

You have the right to file a complaint with relevant consumer protection authorities, including:

• The Federal Trade Commission (FTC) at ftc.gov
• Your state Attorney General's office
• The Better Business Bureau (BBB) at bbb.org
• If applicable, the California Department of Consumer Affairs for California residents

11.5 Chargebacks

We strongly encourage customers to contact us directly before initiating a chargeback with their bank or credit card issuer. We are typically able to resolve issues more quickly and efficiently through direct communication. Initiating a chargeback without first contacting Green Lantern Pizza may result in the suspension of your ordering account pending investigation.

12. Amendments to This Policy

Green Lantern Pizza reserves the right to update or modify this Refund Policy at any time. Any changes will be reflected on this page with an updated effective date. We encourage customers to review this policy periodically to stay informed of any changes. Continued use of our services following any modifications constitutes your acceptance of the revised policy.

13. Governing Law

This Refund Policy shall be governed by and construed in accordance with the laws of the United States of America and the applicable state laws of the state in which Green Lantern Pizza operates. Any disputes arising from or relating to this policy shall be subject to the exclusive jurisdiction of the appropriate courts in the applicable state, unless otherwise resolved through the dispute resolution process outlined in Section 11.